If you have just received a return confirmation or refund confirmation email from us that only mentions some of your returned items, don't worry. Sometimes, items in the same parcel can be processed up to 48 hours apart.
If you haven't received a refund confirmation for all your returned items after 48 hours, please contact our customer service team for assistance.
Please note that returns can take up to 14 business days (Mon-Fri, excluding public holidays).
You can return most items within 30 days from the delivery date of your online order.
Items with prices ending in .97 are Final Sale. These items cannot be returned, refunded, or exchanged.
Example:
If you buy a jacket for $19.97, it is a Final Sale item and cannot be returned, even if it is within 30 days.
If a Final Sale item is sent back, it will not be processed or returned to you.
The same policy applies to:
Returns sent after 30 days
Boxers and socks (for hygiene reasons)