Terms and conditions for sale

TERMS AND CONDITIONS FOR USE OF THE WEBSITE

The website is owned and operated by BESTSELLER HANDELS B.V., business registration number 59896604, Koivistokade 1c, 1013 AC Amsterdam, the Netherlands. All names, brands, trademarks and logos on the website are the property of BESTSELLER A/S in Denmark or its associated companies and partners. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from BESTSELLER A/S or the respective owner of such rights.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of BESTSELLER HANDELS B.V. or BESTSELLER A/S or their associated companies and partners. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from BESTSELLER HANDELS B.V., BESTSELLER A/S or their associated companies and partners, as the case may be.

BESTSELLER HANDELS B.V. makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website.

BESTSELLER HANDELS B.V. is entitled to change the content of the website at any time without preceding notice.

Note that we sometimes link to the website www.aboutbestseller.com. This page is owned by BESTSELLER A/S in Denmark, and not by Online Shop BESTSELLER HANDELS B.V., Koivistokade 1c, 1013 AC Amsterdam, the Netherlands.

If the website links to a third-party website, BESTSELLER HANDELS B.V. makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.

Please read about how we process personal data in our Privacy Policy. 

TERMS AND CONDITIONS FOR SALE

The below terms and conditions shall apply to all deliveries from BESTSELLER HANDELS B.V., Koivistokade 1c, 1013 AC Amsterdam, the Netherlands, business registration number in the Netherlands 59896604 ("BESTSELLER"), to customers purchasing goods in the BESTSELLER online shop.
 

1. Conclusion of contract

A final and binding contract has been concluded between you and BESTSELLER when your order has been confirmed by BESTSELLER. BESTSELLER will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products in the BESTSELLER online shop if you are a private consumer, i.e. not a business customer.

In certain situations, your order/part of your order can be fulfilled by a BESTSELLER retail store, (fully owned by the BESTSELLER Group), in case the goods are out of stock in the BESTSELLER online shop. In such case, the BESTSELLER retail store takes over the order/part of the order as direct seller instead of BESTSELLER. BESTSELLER bears all risks and is ultimately responsible relating to fulfillment of the complete order.

Fair use

BESTSELLER reserves the right to prevent persons from shopping via the BESTSELLER online shop in case of a high number of returns.

Moreover, deactivation of customer accounts can also be triggered by suspected fraud.

2. Prices, taxes and delivery

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the BESTSELLER online shop with respect to the relevant product on the date of placing the order.

BESTSELLER reserves the right to amend any prices incorrectly stated in the BESTSELLER online shop. Furthermore, BESTSELLER reserves the right to amend any prices, taxes and/or other costs stated in the BESTSELLER online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

Please note that some banks do charge an extra overseas transaction fee. This fee is charged by the bank and will not be reimbursed by BESTSELLER. For more information, please contact your bank.

When ordering goods in the BESTSELLER online shop, a shipping cost will be added to the payment: 

BESTSELLER Handels B.V. does not assist in VAT refunds for the purchase of products from our online shop, which are exported outside of the European Union by individuals or corporate customers. This also concerns products, which are purchased with Click & Collect. Therefore BESTSELLER retail shops offering the Click & Collect service are not obliged to assist in the refund of VAT on products purchased from BESTSELLER Handels B.V.

3. Payment

When ordering goods in the BESTSELLER online shop it is possible to use the following payment options:

• Credit and debit card (VISA, Mastercard, AMEX, Maestro)
  This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card. The amount will be reserved on your card and will be debited after the shipment of the goods.
   
• PayPal
  This payment method requires a PayPal account, which you will need to log into in the payment process. If you do not have a PayPal account, you can easily set one up for free on their website.
   
• Apple Pay & Google Pay
  This payment method requires an account, which you will need to log into in the payment process. If you do not have an account, you can easily set one up for free on their website.
   
• BESTSELLER Gift Card
  You can pay for your order fully or partially with your BESTSELLER Gift Card. If the balance on your gift card exceeds the order amount, the balance on your gift card will adjusted accordingly.
   

• Klarna Invoice
  This payment service is offered in cooperation with Klarna Financial Services UK Limited. The payment period is 30 days from the shipment of the goods.

  Klarna Invoice is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms can be found on klarna.com. When choosing this payment method you enter into an agreement with Klarna directly which is subject to Klarna’s Terms & Conditions for Klarna Invoice and Privacy Policy. If you cannot accept the Terms & Conditions and Privacy Policy, please choose another payment method.

All payments are subject to validation and authorisation by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.

4. Delivery

BESTSELLER is not obliged to deliver goods which are out of stock.

5. Right of withdrawal 

You have a right to withdraw from the contract entered into without giving any reasons.
 

Cooling-off period

• The cooling-off period is 100 days – however, we only refund delivery costs if you exercise your right to withdraw from the contract within 14 days. For further information on refund of delivery cost please see below regarding repayment.
• Cooling-off period for gift cards: The cooling-off period for gift cards is 14 days.
• This period is calculated from the date on which you received the goods.
• If the last date where goods can be returned is a public holiday, a Saturday, Sunday, 24 December or 31 December, the deadline will expire on the following working day.
• The deadline has been observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.
   

How do you withdraw from the contract?

• If you want to withdraw from the contract, please send an unambiguous statement to BESTSELLER [BESTSELLER HANDELS B.V., Koivistokade 1c, 1013 AC Amsterdam, The Netherlands, att.: E-commerce Customer Service, email: customerservice@bestseller.com] that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return.
• This statement can easily be sent to Customer Services via our Contact Form.
• You may also use this Model Withdrawal Form, which, however, is not mandatory.
• Please be advised, that the address to which the unambiguous statement to withdraw from the contract must be sent, differs from the address for the return of the products. The address for returning the products is listed below under ”Return of goods”.
• In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.
   

Repayment

• If you exercise your right to withdraw from the contract within 14 days from the date when you receive the goods, we will refund all payments received from you, including delivery costs (excluding additional costs, if you have chosen a different means of delivery than the less expensive type of standard delivery offered by us).
• If you exercise your right to withdraw from the contract between 15 and 100 days from the date when you receive the goods, we will not provide any refund of delivery costs.
• We will refund your payments without unnecessary delay and in any event no later than 14 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. In any event, you will not be charged any fees as a result of the repayment.
• We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.
• In case of a partial return, you will not receive a refund of the delivery costs. 
   

Return of goods

• You must return the goods to BESTSELLER without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before the expiry of the 14-day period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to BESTSELLER. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.
• In case of return, you shall bear the direct cost of returning the goods (postage/freight).

To return the goods you must register your return via our online return portal. After registration you will receive a return label.

Used/impaired goods

• You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.
• Some of our goods are sealed with a special tag.  This tag does not prevent you from trying on the product, however, if the tag is removed, you might not be able to exercise your full return right.
   

Specially made goods

• The right to withdraw from the contract does not apply to goods produced according to your specifications or with a clear personal touch.

6. Notification in case of non-conformity of goods

Pursuant to the Danish Sale of Goods Act, BESTSELLER grants a 24-month right to give notice of lack of conformity of goods. This right to give notice of lack of conformity of goods means that you can complain about errors and defects related to the goods, which have appeared within 24 months after the purchase. You must complain within a reasonable time after the error or the defect has been or should have been noted. We will reimburse the freight charges paid by you in connection with the return shipment, on the basis of the shipping costs of the less expensive type of standard delivery offered by us, provided that the complaint is justified.

You can file a complaint by sending the return note (including the return code) and the defective product to the following address:

BESTSELLER Commerce Poland Sp. z o.o.
ul. Prosta 40
72-100 Łozienica
Poland

7. Customer complaints procedure

It is possible to submit a complaint regarding an online purchase via the European Online Dispute Resolution platform, which you can access here.

8. Liability

BESTSELLER is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, BESTSELLER is relieved from the performance of its obligations.

BESTSELLER's liability for any claims is limited to an amount equal to the price of the good purchased by you.

BESTSELLER assumes product liability vis-a-vis you under applicable law.

9. Gift cards

When purchasing gift cards in the BESTSELLER online shop you accept these terms and conditions for sale and the general terms & conditions for GIFT CARDS. Please be aware that the cooling-off period for gift cards is 14 days.

Voucher codes or any other kind of discount can not be applied to a gift card purchase.